TRADE ADJUSTMENT ASSISTANCE (& AIRLINE CALL CENTERS) / U.S. Department of Labor Employment and Training Administration determines that petitioning reservation call-center workers of Delta Airlines based at SeaTac, Washington and Sioux City, Iowa have in fact met the statutory criteria for Trade Adjustment Assistance under the Trade Act of 1974 due to the impact on their employment of “a shift to foreign countries of a portion of the supply of services like or directly competitive with the call center services supplied by the subject workers”.

“Based on a careful review of previously-submitted information and additional information received during the reconsideration investigation, the Department determines that the petitioning workers have met the statutory criteria for TAA. 

“The Department determines that a significant number or proportion of the workers at the subject firm have been partially or totally separated, or threatened with such separation. 

“The Department also determines that worker separations at the subject firm are related to a shift to foreign countries of a portion of the supply of services like or directly competitive with the call center services supplied by the subject workers, and that the shift in the supply of these services contributed importantly to worker separations at the subject firm.

“For purposes of the Trade Act, as amended, the term contributed importantly means a cause which is important but not necessarily more important than any other cause.” 

April 17, 2013. Notice.